Privacy Policy

Introduction

xe66 ("we", "us", or "our") operates the online gaming platform accessible at https://xe66.vu and is committed to protecting the privacy and security of all users who register, play, or otherwise interact with our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the xe66 platform, including all games, promotions, deposit and withdrawal services, and customer support channels.

By creating an account or using any service on xe66, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with the practices described in this document, please do not use our platform. This policy applies to all players based in Bangladesh and complies with applicable data protection standards. We encourage you to review this policy periodically, as we may update it to reflect changes in our practices or legal requirements.

Information We Collect

When you register or use the xe66 platform, we may collect the following categories of personal information. The scope of data collected depends on the services you access and the level of account verification required:

• Identity information: full name, date of birth, gender, and a government-issued photo ID for KYC verification purposes.
• Contact details: mobile phone number, email address, and your city of residence in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial information: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported methods), and account balance history.
• Technical data: IP address, device type, browser type and version, operating system, screen resolution, and session duration collected automatically via cookies and server logs.
• Gameplay data: game history, betting amounts, bonus usage, win/loss records, and any responsible gaming self-exclusion preferences you have set.

We collect only the minimum personal data necessary to deliver our services. We do not collect sensitive information such as biometric data, racial or ethnic origin, religious beliefs, or health data unless specifically required by applicable law.

How We Use Your Information

The personal information we collect is used strictly for legitimate business purposes. Specifically, we use your data to:

• Create and manage your xe66 account, verify your identity through KYC processes, and process deposits and withdrawals via your chosen payment method.
• Deliver and improve the gaming experience, including personalising game recommendations, promotional offers, and bonus eligibility based on your gameplay activity.
• Provide 24/7 customer support and respond to any disputes, queries, or technical issues you raise via our support channels.
• Comply with legal and regulatory obligations, including anti-money laundering (AML) checks, fraud detection, and responsible gaming requirements.
• Send you service-related communications such as transaction confirmations, security alerts, account updates, and, where you have opted in, promotional messages about bonuses and new game launches.

Cookies and Tracking Technologies

xe66 uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. Cookies are small text files stored on your device when you visit our platform. We use session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a set period), and functional cookies that enable core site features such as login state, language preference, and security tokens.

You may configure your browser to refuse cookies or to alert you when cookies are being set. However, if you disable cookies, certain features of the xe66 platform — including login persistence and game session continuity — may not function correctly. We do not use cookies to track your activity across unaffiliated third-party websites.

Data Sharing and Disclosure

xe66 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for commercial gain. We may share your information only in the following limited and defined circumstances:

• Service providers and technology partners who assist in operating the xe66 platform, including payment processors (bKash, Nagad, Rocket), game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and cloud hosting infrastructure providers — all of whom are contractually bound to use your data only for the purposes of delivering their service to xe66.
• Legal and regulatory authorities where we are required by applicable law, court order, or regulatory directive to disclose specific user data. In such cases we will disclose only the minimum information strictly required.
• Fraud prevention and security partners where we have a legitimate interest in preventing criminal activity, protecting our users, or investigating suspected breaches of our Terms and Conditions.

In all cases of third-party data sharing, xe66 ensures that appropriate data protection agreements are in place, and that your information is treated with the same level of care and confidentiality that we apply internally.

Data Retention

xe66 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Account data is typically retained for the duration of your account's active life and for a defined period thereafter, in line with standard financial record-keeping requirements.

If you close your xe66 account, we will delete or anonymise your personal data in accordance with our retention schedules, except where we are legally required to retain certain records. Transaction records, for example, may need to be kept for a longer period to satisfy regulatory obligations. Once the retention period expires, all personal data will be securely deleted or permanently anonymised.

Security Measures

Protecting your personal information is a top priority for xe66. We implement a range of technical and organisational security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. These measures include: SSL/TLS encryption for all data in transit, encrypted storage of sensitive fields, access controls limiting data visibility to authorised personnel only, regular penetration testing, and security monitoring systems that detect and respond to anomalous activity in real time.

While we take every reasonable precaution to protect your information, please be aware that no data transmission over the internet or electronic storage system can be guaranteed as 100% secure. In the event of a data breach that may affect your personal information, xe66 will notify affected users promptly and take immediate remedial steps. We strongly encourage users to choose strong, unique passwords for their xe66 accounts and to enable any available two-factor authentication.

Your Rights and Choices

As a xe66 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the contact details provided at the bottom of this page:

• Right of Access — you may request a copy of the personal data xe66 holds about you at any time.
• Right of Rectification — if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right of Erasure — in certain circumstances, you may request that we delete your personal data (the "right to be forgotten"), subject to our legal retention obligations.
• Right to Object — you may object to the processing of your personal data for direct marketing purposes at any time, including withdrawal of consent for promotional communications.
• Right to Data Portability — you may request a structured, machine-readable copy of the data you have provided to xe66, so you can transfer it to another service if you wish.

We will respond to all valid data rights requests within a reasonable timeframe and at no charge. We may need to verify your identity before processing your request to protect against fraudulent claims.

Payment Data and Financial Privacy

xe66 works with trusted payment partners to process deposits and withdrawals in Bangladesh. These partners include bKash, Nagad, Rocket, Upay, and major bank transfer providers. When you make a financial transaction on xe66, your payment credentials (e.g. your bKash PIN) are entered directly on the payment partner's secure interface and are never transmitted to or stored by xe66. We receive only a transaction reference, amount, and status confirmation.

Transaction records — including amounts deposited, amounts withdrawn, bonus usage, and account balance changes — are retained as part of your account history and may be required for regulatory compliance, dispute resolution, and responsible gaming reviews. We apply the same strict access controls to financial records as we do to all other personal data.

Third-Party Game Providers and External Services

The xe66 platform integrates games and content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play games powered by these providers, certain gameplay data and session information may be processed by the provider's servers in accordance with their own privacy practices. We encourage you to review the privacy policies of our content partners if you have specific concerns about how they handle data.

xe66 is not responsible for the privacy practices of third-party game providers or external payment processors. Any links or integrations to third-party services are provided solely for the convenience of our users. We select our technology and content partners carefully and require them to meet appropriate data protection standards as a condition of their engagement with xe66.

Age Restriction and Minor Protection

xe66 is strictly an adult platform. All users must be 21 years of age or older to register and use our services. We do not knowingly collect personal data from individuals under the age of 21. During registration, users are required to confirm their age, and identity verification (KYC) may be used to confirm that a user meets the minimum age requirement. If we discover that personal data has been collected from a user under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on xe66, please contact our support team immediately at [email protected].

Changes to This Privacy Policy

xe66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of the xe66 platform after any such changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should discontinue use of our platform and may request account closure by contacting our support team. We encourage all users to periodically review this page so they remain informed about how we handle their personal information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way xe66 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly, professionally, and in confidence.